Uslovi kupovine, dostava i reklamacijeTerms of sale, delivery and returns
Poslednja izmena: 14.10.2026.
1. Prodavac
ZORA RASVETA DOO BEOGRAD (ZEMUN), sedište: Majora Zorana Radosavljevića 343, Zemun, Beograd · PIB 115239556 · MB 22131907.
Prodajni objekat: Majora Zorana Radosavljevića, Zemun (zgrada Make My Home, prizemlje), ponedeljak–subota 09–17 h – mapa.
Kontakt: prodaja@zorarasveta.rs · Viber / WhatsApp / telefon +381 62 361 846.
2. Cene
Sve istaknute cene su maloprodajne, u dinarima (RSD) i sa uračunatim PDV-om. Važi cena istaknuta u trenutku slanja porudžbine. Za proizvode bez istaknute cene („Cena na upit”) šaljemo ponudu. Veleprodajne cene za firme i majstore su na upit. Ako se desi očigledna greška u ceni, obavestićemo vas pre isporuke, a vi možete odustati od porudžbine bez troškova.
3. Porudžbina
Porudžbinu šaljete preko korpe na sajtu, e-mailom, Viber-om ili WhatsApp-om. Posle prijema vas kontaktiramo e-mailom ili telefonom radi potvrde dostupnosti, iznosa i načina isporuke, obično istog radnog dana. Ugovor je zaključen kada potvrdimo porudžbinu. Ako proizvod trenutno nije na stanju, javljamo vam rok isporuke ili predlažemo zamenu.
4. Plaćanje
- Pouzećem – gotovinom kuriru pri preuzimanju paketa.
- Uplatom na račun – šaljemo predračun, a robu šaljemo kada uplata bude evidentirana. Firme dobijaju račun sa PDV-om.
- U radnji – pri ličnom preuzimanju u našoj radnji u Zemunu.
5. Dostava
Dostavu na teritoriji Srbije vrši kurirska služba Post Express. Paket šaljemo obično u roku od 1–2 radna dana od potvrde porudžbine (kod uplate na račun – od evidentirane uplate), a kurir ga uručuje najčešće narednog radnog dana. Troškove dostave plaća kupac po cenovniku kurirske službe Post Express (obično 500–700 RSD, zavisno od težine paketa). Za porudžbine preko 10.000 RSD dostava je besplatna. Pri preuzimanju proverite paket i eventualna oštećenja odmah prijavite kuriru i nama.
Lično preuzimanje u radnji je besplatno, ponedeljak–subota 09–17 h, kada vas obavestimo da je porudžbina spremna.
6. Pravo na odustanak (za potrošače)
U skladu sa Zakonom o zaštiti potrošača, kao potrošač (fizičko lice) imate pravo da odustanete od ugovora zaključenog na daljinu u roku od 14 dana od dana kada ste primili robu, bez navođenja razloga. Odustanak izjavljujete e-mailom na prodaja@zorarasveta.rs ili obrascem ispod. Robu vratite najkasnije u roku od 14 dana od izjave o odustanku, neoštećenu i po mogućstvu u originalnom pakovanju; neposredne troškove vraćanja robe snosite vi. Novac vraćamo bez odlaganja, najkasnije u roku od 14 dana od prijema izjave o odustanku, a povraćaj možemo zadržati dok ne primimo vraćenu robu. Odgovarate za umanjenu vrednost robe nastalu rukovanjem koje nije neophodno da se utvrde njena priroda i karakteristike.
Pravo na odustanak ne postoji za robu proizvedenu ili prilagođenu prema vašim zahtevima, na primer LED traku ili profile isečene na meru.
7. Reklamacije
Za robu kupljenu kao potrošač odgovaramo za nesaobraznost u roku od dve godine od predaje robe. Reklamaciju možete izjaviti u radnji, e-mailom na prodaja@zorarasveta.rs ili telefonom, uz račun ili drugi dokaz o kupovini. Prijem reklamacije potvrđujemo i rešavamo je u rokovima propisanim Zakonom o zaštiti potrošača; o odluci vas obaveštavamo pisanim putem.
8. Firme i preduzetnici
Odredbe o pravu na odustanak odnose se na potrošače. Za kupce – pravna lica i preduzetnike važe ovi uslovi, potvrđena ponuda odnosno predračun.
9. Zaštita podataka
Podatke iz porudžbine (ime, kontakt, adresu) koristimo samo za obradu porudžbine, dostavu i izdavanje računa. Kurirskoj službi prosleđujemo samo podatke potrebne za dostavu. Ne šaljemo reklamne poruke bez vaše saglasnosti. Za uvid, izmenu ili brisanje podataka pišite na prodaja@zorarasveta.rs.
10. Sporovi
Sve nesuglasice nastojimo da rešimo dogovorom – pišite nam ili nas pozovite. Potrošač može pokrenuti i postupak vansudskog rešavanja potrošačkog spora pred nadležnim telom, u skladu sa Zakonom o zaštiti potrošača.
Last updated: 14 October 2026.
1. Seller
ZORA RASVETA DOO BEOGRAD (ZEMUN), registered office: Majora Zorana Radosavljevića 343, Zemun, Belgrade · Tax ID (PIB) 115239556 · Reg. no. (MB) 22131907.
Shop: Majora Zorana Radosavljevića, Zemun (Make My Home building, ground floor), Monday–Saturday 9 am–5 pm – map.
Contact: prodaja@zorarasveta.rs · Viber / WhatsApp / phone +381 62 361 846.
2. Prices
All listed prices are retail prices in Serbian dinars (RSD) including VAT (PDV). The price shown when you send the order applies. For products without a price (“price on request”) we send a quote. Wholesale prices for companies and installers are on request. In case of an obvious pricing error we will tell you before delivery and you may cancel at no cost.
3. Orders
Send your order through the cart on this site, by e-mail, Viber or WhatsApp. We then contact you by e-mail or phone to confirm availability, the amount and delivery, usually the same working day. The contract is concluded when we confirm the order. If a product is out of stock we tell you the delivery time or suggest an alternative.
4. Payment
- Cash on delivery – pay the courier when you receive the parcel.
- Bank transfer – we send a pro-forma invoice and ship once the payment is received. Companies receive a VAT invoice.
- In the shop – when you pick up the order in our shop in Zemun.
5. Delivery
Delivery within Serbia is made by Post Express. We usually ship within 1–2 working days of order confirmation (for bank transfer, of receiving the payment); the courier normally delivers the next working day. Delivery is paid by the customer according to the Post Express price list (usually 500–700 RSD depending on weight). Delivery is free for orders over 10.000 RSD. Please check the parcel on delivery and report any damage to the courier and to us straight away.
Pickup in our shop is free, Monday–Saturday 9 am–5 pm, once we tell you the order is ready.
6. Right of withdrawal (consumers)
Under the Serbian Consumer Protection Act, as a consumer you may withdraw from a distance contract within 14 days of receiving the goods, without giving a reason. Tell us by e-mail to prodaja@zorarasveta.rs or with the form below. Return the goods within 14 days of your withdrawal statement, undamaged and preferably in the original packaging; you pay the direct cost of returning them. We refund you without delay and at the latest within 14 days of receiving your statement; we may hold the refund until we receive the goods back. You are liable for any reduced value caused by handling beyond what is needed to establish the nature and characteristics of the goods.
The right of withdrawal does not apply to goods made or adapted to your specifications, for example LED strip or profiles cut to length.
7. Complaints
For goods bought as a consumer we are liable for non-conformity for two years from delivery. You can make a complaint in the shop, by e-mail to prodaja@zorarasveta.rs or by phone, with the invoice or other proof of purchase. We confirm receipt and deal with the complaint within the time limits set by the Consumer Protection Act, and tell you our decision in writing.
8. Companies
The right of withdrawal applies to consumers. For companies and sole traders these terms and the confirmed quote or pro-forma invoice apply.
9. Personal data
We use the details in your order (name, contact, address) only to process the order, deliver it and issue the invoice. The courier receives only what is needed for delivery. We do not send marketing messages without your consent. To see, change or delete your data, write to prodaja@zorarasveta.rs.
10. Disputes
We try to settle any disagreement directly – write to us or call. Consumers may also start out-of-court consumer dispute resolution before the competent body under the Consumer Protection Act.